MoversQ Back

    Terms of Service

    Last updated: April 1, 2026

    1. Acceptance of Terms

    By accessing or using MoversQ (the "Service"), operated by Junk Removal 365 LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

    2. Description of Service

    MoversQ provides an AI-powered moving estimation and lead management platform for moving companies and related service providers ("Operators"). The Service may include AI image analysis, automated pricing tools, customer-facing quote widgets, lead capture functionality, account dashboards, and related software tools.

    As part of the Service, MoversQ may send transactional SMS/text message and email notifications to registered business users regarding new lead inquiries, quote requests, lead-related activity, and account-related operational updates.

    3. Eligibility

    You may use the Service only if you are legally capable of entering into a binding agreement and are using the Service in compliance with applicable law. If you use the Service on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

    4. Account Registration

    To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us promptly if you suspect unauthorized access to your account.

    During registration, you must verify your mobile phone number by entering a one-time code sent via SMS. You agree to receive this verification message. A valid, verified phone number is required to activate your account. You may also receive a one-time SMS verification code when using the "Forgot Password" feature or when changing your password from the Dashboard to verify your identity.

    5. Credits and Payments

    The Service may operate on a credit-based system. Each eligible AI photo analysis may consume one credit. Credits may be included with a subscription plan and may also be purchased separately as top-up packs.

    Unless otherwise stated in writing:

    • credits are non-refundable,
    • credits are non-transferable,
    • and credits have no cash value.

    Payments are processed through third-party payment processors such as Stripe. We do not store full payment card information on our own servers. Stripe is a PCI DSS Level 1 certified payment processor, which is the highest level of certification available in the payments industry.

    Credits are not deducted for scans that are rejected due to content safety violations, prohibited content, or other ineligible uploads as determined by the Service.

    6. Subscriptions

    Certain parts of the Service may be offered on a recurring subscription basis. Subscription fees, billing intervals, included features, and credit allowances will be disclosed at the time of purchase.

    Subscriptions renew automatically unless canceled before the next billing date. Your payment method on file will be charged at the beginning of each billing cycle. If you cancel, cancellation will take effect at the end of the current billing period unless otherwise stated. Fees already paid are non-refundable except where required by law.

    If a scheduled payment fails (e.g., due to an expired card or insufficient funds), we or our payment processor may attempt to retry the charge. You are responsible for ensuring your payment information remains current. Continued payment failures may result in suspension or cancellation of your subscription.

    We may modify pricing or subscription features upon prior notice.

    7. Refund Policy

    Due to the immediate digital nature of AI processing and lead generation, all sales are final. Once credits are consumed or a billing cycle begins, we cannot offer refunds. You may cancel your subscription at any time to prevent future charges.

    8. SMS/Text Messaging & Email Notification Terms

    8.1 Program Description

    MoversQ sends SMS/text messages and email notifications to registered business users of the platform. These communications are transactional and operational notifications related to the user's account and lead activity within the Service.

    Message and email types may include:

    • new lead inquiry alerts (via SMS and email),
    • notifications that a customer submitted a quote request,
    • one-time phone verification codes during account registration, password reset, and password change (SMS only),
    • lead-related operational updates,
    • and account-related notifications connected to lead delivery and response activity.

    MoversQ does not use SMS or email notifications for unsolicited marketing to the general public.

    8.2 Consent & Opt-In

    Business users opt in to receive SMS/text messages and email notifications by creating a MoversQ account, providing a mobile phone number and email address, and agreeing to receive transactional notifications related to lead activity and account use. By providing your phone number during signup, you also consent to receiving one-time SMS verification codes to confirm your number and to verify your identity during password reset or password change.

    Email lead notifications are sent to the email address associated with your MoversQ account. These emails mirror the SMS lead alerts and include details such as customer information, estimated pricing, and uploaded photos.

    Consent to receive SMS/text messages or email notifications is not a condition of purchase.

    8.3 Message Frequency & Rates

    Message frequency varies based on lead activity, customer inquiries, and account usage. Message and data rates may apply depending on the recipient's wireless plan and carrier.

    8.4 Opt-Out

    Business users may opt out of receiving SMS/text messages at any time by replying STOP to any message.

    After opting out of SMS, the user may receive a single confirmation message. No further SMS/text messages will be sent unless the user later opts in again.

    Business users may opt out of receiving email lead notifications by clicking the unsubscribe link included in any lead notification email. Once unsubscribed, no further email notifications will be sent unless the user re-subscribes.

    Users may also contact us at support@getmoversq.com to request removal from SMS or email notifications.

    8.5 Help

    For help with our SMS/text messaging program, reply HELP to any message or contact us at support@getmoversq.com.

    8.6 No Sharing of SMS & Email Data

    We do not sell, rent, or share mobile phone numbers, email addresses, or SMS/email opt-in data with third parties or affiliates for their marketing or promotional purposes.

    We may share such information only with service providers that support the delivery of text messages and emails on our behalf. Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services.

    8.7 Carrier Disclaimer

    Carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by the recipient's wireless carrier and network availability.

    8.8 Privacy

    For additional details on how we collect, use, and protect information, including SMS-related data, please review our Privacy Policy.

    9. AI Estimates Disclaimer

    Any estimates, pricing suggestions, classifications, or outputs generated by MoversQ are automated approximations provided for informational and operational purposes only.

    AI-generated outputs are not guaranteed to be accurate, complete, or suitable for any specific purpose. Final pricing, job acceptance, operational decisions, and communications with end customers remain solely the responsibility of the Operator.

    The Company is not liable for differences between AI-generated estimates and actual job costs, scope, or service outcomes.

    10. Acceptable Use

    You agree not to use the Service to:

    • violate any applicable law or regulation,
    • submit false, misleading, or fraudulent information,
    • upload harmful, offensive, infringing, or unlawful content,
    • attempt to gain unauthorized access to the Service or related systems,
    • reverse engineer, decompile, or disassemble any portion of the Service except where prohibited by law,
    • interfere with the operation or security of the Service,
    • use bots, scripts, scrapers, or automated means to access the Service in an unauthorized manner,
    • resell, sublicense, or redistribute the Service without written permission,
    • or use the Service in a way that could harm us, our users, or third parties.

    11. Photo Upload and Content Policy

    Photos and related content submitted through MoversQ must be relevant to moving estimation or lead generation use through the platform.

    You may not upload content that:

    • contains people or animals as the primary subject,
    • contains visible personal identifying information such as IDs, payment cards, Social Security cards, or sensitive documents,
    • contains NSFW, violent, drug-related, or weapon-related imagery,
    • contains unlawful or infringing material,
    • or otherwise violates our safety or moderation policies.

    MoversQ may automatically screen uploaded content and reject content that does not comply with this policy. Rejected uploads may not be processed, displayed, or forwarded through the Service.

    Repeated violations may result in suspension, restriction, or termination of access.

    12. Hazardous Materials Policy

    MoversQ may detect or flag potentially hazardous materials or prohibited items in uploaded images. Such materials may include chemicals, fuels, batteries, medical waste, explosives, or similar items.

    Where hazardous items are detected or suspected, the Service may withhold automated pricing, flag the lead for manual review, or provide a notice that special handling may be required.

    MoversQ does not provide hazardous waste disposal services and is not responsible for the handling, transport, storage, or disposal of hazardous materials.

    13. Content Safety and Abuse Prevention

    To maintain a safe and reliable platform, MoversQ may use automated systems and manual review processes to detect abuse, prohibited content, spam, fraud, or misuse of the Service.

    We reserve the right to block content, restrict submissions, suspend accounts, rate-limit usage, or permanently ban users, accounts, devices, or IP addresses involved in abuse or repeated policy violations.

    14. Intellectual Property

    The Service, including its software, design, interfaces, trademarks, logos, text, and other content provided by the Company, is owned by or licensed to Junk Removal 365 LLC and is protected by applicable intellectual property laws.

    You retain ownership of content you submit to the Service, but you grant us a limited, non-exclusive, worldwide license to host, process, analyze, transmit, store, and use that content as necessary to operate, improve, secure, and provide the Service.

    15. Privacy

    Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect personal information and service-related data. By using the Service, you acknowledge that you have reviewed the Privacy Policy.

    16. Third-Party Services

    The Service may rely on or integrate with third-party providers, including payment processors, cloud hosting providers, AI providers, analytics providers, and messaging providers.

    We are not responsible for the acts, omissions, content, or policies of third-party services. Your use of such third-party services may also be subject to their own terms and privacy policies.

    17. Disclaimers

    The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

    We do not guarantee that the Service will be uninterrupted, error-free, secure, accurate, or available at all times.

    18. Limitation of Liability

    To the maximum extent permitted by law, Junk Removal 365 LLC and its affiliates, officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Service or these Terms.

    To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the amount paid by you to us during the twelve (12) months before the event giving rise to the claim.

    19. Indemnification

    You agree to defend, indemnify, and hold harmless Junk Removal 365 LLC and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

    • your use of the Service,
    • your content,
    • your violation of these Terms,
    • or your violation of any law or the rights of a third party.

    20. Suspension and Termination

    We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, created risk for the Service or other users, or engaged in fraud, abuse, or unlawful conduct.

    You may stop using the Service at any time. Termination of your account does not relieve you of obligations incurred before termination.

    Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, and dispute-related provisions.

    21. Modifications to the Service or Terms

    We may modify, suspend, or discontinue all or part of the Service at any time.

    We may also update these Terms from time to time. If we make material changes, we may provide notice by posting updated Terms on the Service, updating the "Last updated" date, sending an email, or through another reasonable method.

    Your continued use of the Service after updated Terms become effective constitutes your acceptance of the revised Terms.

    22. Governing Law

    These Terms are governed by the laws of the state in which Junk Removal 365 LLC is organized, without regard to conflict of law rules.

    23. Dispute Resolution

    Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved in the courts of competent jurisdiction in the state in which Junk Removal 365 LLC is organized, unless applicable law requires otherwise.

    You agree to submit to the personal jurisdiction of those courts.

    24. Miscellaneous

    If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

    Our failure to enforce any provision of these Terms is not a waiver of that provision or any other right.

    These Terms, together with the Privacy Policy and any additional written terms incorporated by reference, constitute the entire agreement between you and us regarding the Service.

    25. Contact Information

    If you have questions about these Terms of Service or the MoversQ SMS lead-alert program, contact us at: